You can place and complete your orders at the official Hobbie Nation stores on Shopee, Lazada, and TikTok Shop. These platforms offer a secure and convenient way to checkout, track your order, and request returns if needed.

Alternatively, you can also place your order by sending us a message through our official Facebook page. When ordering via Facebook, our team will guide you through the process to ensure your order is confirmed, and you receive all the details regarding payment and delivery.

We recommend using the official platforms for the smoothest experience, but we are happy to assist you through Facebook if that is your preferred method.

All prices listed on our store are per piece, unless it is specifically stated otherwise. Prices are carefully set to reflect the value and quality of our products. However, please note that prices are subject to change without prior notice. Price changes may occur due to promotions, special events, seasonal adjustments, or fluctuations in supply and operational costs.

Additionally, prices may vary across different platforms (Shopee, Lazada, TikTok Shop, Facebook) because each platform may have different fees, commissions, or promotions. We recommend checking the product price at the time of checkout on your chosen platform to confirm the current rate.

By doing so, you can ensure there are no surprises and that you are aware of the most up-to-date pricing before completing your purchase. Our goal is to provide transparency and maintain a smooth, trustworthy shopping experience for all our customers.

Items that are marked as “Out of Stock” may be restocked in the future, depending on product availability and demand. While we do our best to replenish popular items, restocking is subject to production schedules and availability. We recommend checking back periodically or following our store to stay updated on restocks. Please note that we cannot guarantee an exact restock date, but we strive to make our items available again as soon as possible.

We accept returns and refunds. Please note:

• Minor damage may occur during shipping, depending on the courier.

• Returns can only be processed through the platform used to place the order (Shopee, Lazada, or TikTok Shop). Items purchased via physical sale or meetup are not eligible for return, as buyers are able to check the item before payment.

• Wrong checkout orders cannot be returned.

• To qualify for a refund, the item must be returned with complete packaging and all accessories or inclusions. Returns with missing or incomplete items will not be accepted.

• Customized items cannot be canceled, returned, or exchanged once the order is placed.

• To qualify for a return or refund, you must record a video of the parcel immediately upon receipt from the courier. Videos must be unedited and uncut.

• All returns and refund requests are subject to the review and approval of Hobbie Nation. Final decisions rest with us.